BCR Card Sales
 
 

Bancatel 2258-9191

When banking, it is not necessary to go to a Bank branch.

BANCATEL is a modern phone service which lets you quickly and easily satisfies your banking needs with the support and safety that only BCR offers.

With Bancatel, you could make banking transactions from any phone device, 24 hours a day, all year round.

When you are a BCR customer, Bancatel shall be free service.
 

 Any question or doubt, please contact us at: CentroAsistenciaBCR@bancobcr.com

  When contacting us on weekends or at an out of office schedule, please call: 2211-1111

 

Using Bancatel is as easy as following these steps: 

1.       Dial  2258-9191

2.       System shall provide voice instructions on steps to follow for your transaction.

3.       Dial in your identification number and an asterisk (*).

4.       Dial in you Access password and an asterisk (*), (you must ask for your password at a services platform).

5.       Dial in the transaction code you want to perform and an asterisk (*) When indicating transaction, system shall question necessary data to perform it.

6.      If you need help regarding the menu, you can listen to it in the option 15*

 

Once current transaction is finished, system shall ask if customer needs to make another transaction. If customer wants to finish, just dial asterisk (*) and call shall end.  On the contrary, please proceed to repeat process as of #5 step.

 

New Menu:

General Menu:

» 1: Frequent Transactions

» 2: Questions

» 3: Transfers

» 4: Payments

» 5: Bancatel Business

» 6: Requests

» 7: Other transactions

 

Submenu:

 

»1: Frequent Transactions

 

1: Checking Account Balance Question
22: Savings Account Balance Question
31: BCR Credit Card  Date Of Payment, Available Funds Amount
32: BCR Credit Card  Minimum Payment, Cash Payment
28: Question About Loan Amount To Pay
8: Transfers Among Checking Accounts
27: Transfers Among Savings Accounts
25: Transfers From Checking Account To Savings Account
26: Transfer From Savings Account To Checking Account
23: Transfer From BCR Credit Card To Checking Account
24: Transfer From BCR Credit Card To Savings Account
29: Loan Payment From Checking Account
30: Loan Payment From Savings Account
33: BCR Credit Card Payment From Checking Account
34: BCR Credit Card Payment From Savings Account
500: Account Enrollment

 

» 2: Questions

 

301: Checking Account Balance
322: Savings Account Balance
331: BCR Credit Card Date Of Payment, Available Funds Amount
332: BCR Credit Card Minimum Payment, Cash Payment
328: Loan Payment Amount

 

» 3: Transfers

 

308:  Transfer Among Checking Accounts
327:  Transfer Among Savings Account
325:  Transfer From Checking Account To Savings Account
326:  Transfer From Savings Account To Checking Account
323:  Transfer From BCR Credit Card To Checking Account
324:  Transfer From BCR Credit Card To Savings Account

 

» 4: Payments

 

78:  Payment Of Utilities
329: Loan Payment From Checking Account
330: Loan Payment From Savings Account
333: BCR Credit Card Payment From Checking Account
334: BCR Credit Card Payment From Savings Account

 

» 5: Bancatel Business

 

51: Question And Fund Freezing For Check Payment In Colones
57:  Authorization To Corporations When Paying With BCR Credit Card

 

» 6: Requests

 

9: Password Change

 

» 7: Other Transactions

 

» 1: Questions
» 2: Foreign Exchange Sell/Purchase
» 3: Requests
» 4: General Transactions
» 5: Bancatel Help

 
» 1: Questions

 

2: Question On Checks
3: Question On Deposits
4: Securities In Transit, Maturity Date Today
5: Total Securities In Transit
15: Menu And Submenus
41: US Dollar Exchange Rate
47: Canadian Dollar Exchange Rate
67:  Question On Reported Check As Issued
77: Question On Utilities
79: Question On Legal Deposit Payment

 

» 2: Foreign Exchange Sell/Purchase

 

18: US Dollar purchasing
19: US Dollar selling

 

» 3: Requests

 

6: Check Books
7: Deposit Books
11: Automatic Utility Payment Charge
65: Issued Check Report
66: Reversal Of  Reported Check As Issued
75: Checking Account Blocking
76: Checks Blocking


»
4: General Transactions

 

15: Menu And Submenus
41: US Dollar Exchange Rate (Purchase And Sell)
47: Canadian Dollar Exchange Rate
79: Question On Legal Deposit Payment


» 5: Help using Bancatel

 

For further information, please contact us at: CentroAsistenciaBCR@bancobcr.com

Telephone: (506) 2211-1111

Oficinas y Cajeros
 
 
Most Frequent links:
Housing LoansAuto LoansPersonal LoansOpening an accountInvesting my Money
©2017 BCR Copyright. Comments: CentroAsistenciaBCR@bancobcr.com - Recommended resolution 1024x768