BCR Card Sales

Online Security

1- Beware of Fake Websites | "Phishing" 

Phishing is the creation of fake sites on the Internet (identical copies of a real site). It sends the user an email claiming to be a related company, such as, your bank with a threatening or motivating message:

"Your login has expired, please login and change your password: if you do not, the BCR is not responsible "

"You have been included in the "one million colones" contest; please, enter and activate your participation ".

The email includes a link to "click", which takes the user to the false site.

Another way is to create identical sites with similar addresses instead of www.bancobcr.com, as: www.bancbcr (note the lack of the "o" in Bancbcr) or www.bancodecostarica.com; this in hopes that the user mistakenly types these addresses, accessing the fake site in which your password is captured.  

Besides the fake sites, the scammers use other two deceiving techniques known as "Dishing" and "Smashing" which consist of making phone calls or sending text messages to request and convince the users to hand over confidential information such as account number, PIN, access key, security code and others with which they can carry out the fraud.


  • The BCR electronic banking website is www.bancobcr.com.
  • When you enter the site, type the address in the Internet browser, and verify it is well typed.
  • Never click on a link received by email.
  • Never give anyone confidential information such as account number, PIN,  access key, security code, neither by phone, text messaging, fax, in person, or by any other means; there is no justification for someone to request this information. The BCR will NEVER ask for this information.

How to act?

If you mistakenly entered a fake site or gave your password, enter the official site of the BCR and block the user by entering the password incorrectly more than 3 times.

If in addition to the password you gave your PIN number or other information, immediately call the BCR and request blocking and cancelling your card since with that information someone may register online again, even if you have locked your account.

2- Beware of Spy Software | "Spyware" 

Spyware is a system distributed over the Internet, it installs in the user computer without their consent, and can read information stored in their computers and send it via Internet to websites controlled by unscrupulous people.

It captures information such as passwords to be sent to someone on the Internet.

How the software can be installed without the knowledge or consent of the customer?

The software works like a computer virus, can be received in an email, acquired by accessing a website, or when installing free software that apparently performs a function and actually does another.


  • Do not perform banking transactions from public access computers, such as Internet cafes, restaurants, libraries, airports, or others, if you are unsure that they have adequate security systems.
  • Install in your computer an antivirus and spyware system, and keep it updated.
  • Install a personal Firewall or intrusion detection and prevention system. If your computer has Windows XP operating system; it already has a basic system that can be activated. To learn how to do it, you can review the following guides:
    In Spanish:

  • Avoid downloading systems or applications of doubtful origin, such as free software with mass mailings.
  • Avoid entering unknown sites or dedicated ones to prohibited activities (pornography, hacking, etc.).
  • Do not open mail attachments received from unknown persons or known ones that you did not expect.


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