Helpdesk (Assistant Service)General TermsBecause you are
an important part of us, Our ultimate
goal is that we can give you timely solutions to your emergency s The Help Desk/Assistant Service
will be very useful if you will need: tow truck, fuel supply, home care,
travel abroad or domestic, as well as medical services, emergency
transportation, plumbing, locksm At the Banco de Costa Rica, we are always looking best for our customers, so we welcome you and hope that the Helpdesk/Assistant Service will be of much help to you and your beneficiaries. Let's start w GEA: Specialized Assistance Group, GEA DE COSTA RICA SA CARDCARDHOLDER:
The individual who is a member of the Helpdesk/Assistant Service and if the
contract is carried out by a corporation, shall be deemed to be the person
named in the Cred It shall be understood as
beneficiaries the cardholder spouse, children and / or dependents under 18
who live permanently under the economic dependence of the cardholder, who will
enjoy all the services cardholders are ent EVENT LIMIT: The amount of times you can use the Helpdesk/Assistant Service to help in any case or problem at home, your vehicle or while traveling locally or internationally. KILOMETER ZERO: Refers to permanent residence or wherever you are in the country. ROAD
ASSISTANCE SERVICES (from kilometer zero). W TOW TRUCK In case of accident or car breakdown where the car does not operate independently, of one of the affiliated vehicles and you need a tow truck, GEA will manage and cover the cost of tow truck service to garage. Unlimited events per year for a maximum of $ 150 per event. If there is a surplus, GEA agrees
that before engaging and sending tow truck, you will be notified in order to
authorized the extra amount for which you must pay w In all cases, you must accompany
the service vendor to garage destination unless in those cases in which the
occupant (s) has (ve) to be moved to a hosp The towing service will not be offered to freight vehicles and / or injured people. GEA will not provide services to vehicle stuck or jammed in holes, gullies, etc. ROAD ASSISTANCE Include: change the spare tires -in case of a puncture-, lack of fuel or the need for power passage from your vehicle. GEA manage and cover the cost of sending a qualify person who will assist you and solve the problem, so that the vehicle in respect can operate normally. Unlimited events per year for a maximum of $ 150 per event. The exceeding event should be covered by the cardholder at his own expense. SHIPPING AND PAYMENT OF LOCKSMITH To open your vehicle, due to
oblivion, loss or theft of keys inside Unlim The exceeding event should be covered by customer at his own expense. You must supervise at all times the provision of roadside assistance services. AMBULANCE SERVICE If you shall experience a serious
illness or car accident that causes you injuries or trauma requiring hosp This service is provided only at
major cap MECHANICAL GARAGE REFERENCES If requested, GEA will provide
updated information on vehicle service workshops close to the scene of the
car accident or breakdown, just at the cap In other parts of the country, we
will do our best to help you contacting a workshop/garage. GEA shall have no
liabil In any case, the expenses incurred for the vehicle repair shall be paid by the cardholder. Unlimited events per year, or
cost lim MEDICAL REFERENCES If you need medical assistance,
we will provide information on different specialists. Diagnosis will not be
issued, but if you want (at your own risk), we will make available necessary
means for obtaining a diagnosis, e In remote locations will do our
best to help you contacting a doctor or getting to a medical facil Unlim LEGAL ASSISTANCE SERVICES We are aware that you may need professional advice on legal matters at any time, and that is the reason why we offer Legal Aid Services, which includes: REFERENCE AND LEGAL CONSULTING GEA will provide, at your request by a telephone call, referral services and legal advice on criminal, civil and family issues 24 hours a day, 365 days a year. In any case, the expenses incurred for the provision of professional services will have to be paid by customer at his own expense. Unlim GEA shall not be responsible for the outcome of negotiations and defenses made by the lawyer you directly hire. GEA will provide, at your
request, assistance and legal defense derived from criminal liabil GEA shall not be responsible for the outcome of negotiations and defenses made by the lawyers you hire directly. Unlim GUARANTEES Derived from this service, GEA agrees to: 1) Arrange, if applicable, your liberty
from competent author 2) Make the necessary
arrangements for the return of your vehicle and the cancellation of the lien
w 3) Depos Criminal Warranties: As a result
of car accident/traffic offenses, competent author Unlim LEGAL ASSISTANCE IN CASE OF STOLEN VEHICLE If your vehicle is stolen, we
will present jointly w If you have robbery insurance, we will manage respective certified copies, if required by the insurance company. Unlimited events per year, or
cost lim LEGAL ADVICE IN CASE OF DEATH In case of death of the
cardholder or a beneficiary, GEA will assist you or your beneficiary, through
an attorney appointed by us, in all the steps required before the competent
author In order to grant all legal assistance services described in this point, you will need to name as yours, the GEA appointed lawyer. Unlim LEGAL ADVICE IN CASE BURGLARY If there is a robbery at your
house, GEA will provide telephone legal advice to you or your beneficiaries
in relation to the necessary steps in order to bring charges to the
competent author If you have a robbery insurance, we will manage the certified copies, if required by the insurance company Unlim TELEPHONE LEGAL COUNSELING ON DISMISSAL OF HOUSEKEEPER If requested, GEA will provide telephone legal advice in all necessary steps for the dismissal of housekeeper, according to the Labor Code and any related legal information. GEA is not responsible for the
consequences of these inquire and the costs incurred are at customer
responsibil Unlim SUPPORT SERVICES AT HOME (including materials, labor and workers transportation) GEA also assists in emergencies
that may arise in your home (permanent residence, the same as stated in the
cred This service is just provided on the
provinces main c DELIVERY AND PAYMENT PLUMBING SERVICE In case of plumbing problems at the permanent residence of the cardholder, GEA will manage and cover the cost of plumbing services, paying for the required material, labor and worker transportation. The failures due to breakage or
leakage in the pipeline and san Unlim The exceeding event should be covered by the cardholder. DELIVERY AND PAYMENT LOCKSMITH SERVICES If you lose or misplace your
keys, damaged locks by breakdown or accident on the main access doors of the permanent
residence of the cardholder, GEA will manage and cover the cost of the locksm Unlim The exceeding event should be covered by the cardholder at his own expense. DELIVERY AND PAYMENT FOR ELECTRICAL SERVICES In case of an electrical failure at the permanent residence of the cardholder, GEA will manage and cover the cost of electrical charges, paying for the required material, labor and worker transportation. We provide the following services: a- Restoration of electric
service caused by partial or complete
short circu b- Repair or replacement of
electrical panels, blade sw Unlim The exceeding event should be covered by the cardholder at his own expense. This service does not include
repair of any device or equipment that works w DELIVERY AND PAYMENT GLASSWORK SERVICES In the event of external glass breakage at the permanent residence of the cardholder, which threatens his safety and that of his family, GEA will manage and cover the cost of glass exchange fees, covering for required material, labor and worker transportation. Unlim The exceeding event should be paid by the cardholder at his own expense. HOTEL DUE TO UNINHABITABLE HOUSE When the place of permanent
residence of the cardholder, as a result of a covered event, is declared
uninhab Two events a year, for a maximum of $ 100 per event. The exceeding event should be covered by the cardholder at his own resources. REFERENCE AND TECHNICIAL SERVICES COORDINATION If requested, GEA will provide
updated information on workshops and technical services, near your place of
permanent residence and coordinate vis GEA will provide this service
only at the province cap Elsewhere in the country, GEA
will make every effort to assist you in contacting a technician as quickly as
possible. However, GEA will not assume any liabil In any case, the expenses incurred for the repair or other household matters shall be paid by the cardholder. Unlimited events per year, or
cost lim TRAVEL ASSISTANCE SERVICES (starting from kilometer 30 of place of residence) The main objective of the Travel
Assistance Service is that you make the most of your trips, w RETURN OR ONWARD TRIP In case of a break down or stolen vehicle member of the program, if this occurs thirty miles or more from the place of permanent residence of the cardholder, GEA will manage and cover the cost of bus, train or any other approved transportation means you require to return or continue your trip. Unlim The exceeding event should be covered by the cardholder at his own expense. NOTE: GEA will assist you in your travels from kilometer 30 on, meaning "THIRTY KILOMETER" when you are at a distance of thirty miles or more from your permanent residence. ADMINISTRATIVE ASSISTANCE In case of theft or loss of
essential documents for the onward trip, such as: passport, visa, plane
tickets, etc.., GEA will provide you the necessary information, and the
procedure you should follow w Unlim TRANSPORTATION IN CASE OF DEATH OF THE CARDHOLDER If you die during the trip, GEA
will manage and cover the cost transportation by road or air or any other transportation
mean chosen by your families to the place of residence or hab Unlim PRE-TRIP INFORMATION GEA will provide information
about tours and other tourism related information, to help you coordinate the
best way to travel w Unlim COMMUNICATION OF MESSAGE: GEA will transm Unlim TRANSPORTATION TO YOU RESIDENCE IN CASE OF SICKNESS Should you experience an illness
during the trip physically preventing you from returning to your place of
residence, GEA will manage and cover the cost of transportation by land, air
or any means you choose to your hab Unlim PROFESSIONAL DRIVER If you suffer an accident during
a trip that physically prevent you from returning to your place of residence
home, GEA will manage and cover the cost of a driver to transfer you to your
permanent or hab Unlim HOTEL COSTS DUE TO STOLEN VEHICULE After bring charges for the
stolen vehicle before the competent the author Unlimited events per year for a maximum of $ 250 per event. The exceeding event should be covered by the cardholder with your own resources. HOTEL COSTS DUE TO CAR REPAIR In the event your vehicle is unable to continue a trip due to a mechanical failure or malfunction, GEA will organize and cover the cost of the hotel accommodation of your choice. The car repair will have to take longer than two days. Unlim The exceeding event should be
covered for you w RENT A CAR OR TAXI PAY RENT DUE TO STOLEN VEHICULE In case your vehicle is stolen, GEA will cover and manage the cost of the car rental of your choice, and will provide a copy of the theft report to corresponding authorities. Unlim The exceeding event should be covered by the cardholder at his own expense. TRANSPORTATION EXPENSES FOR VEHICLE RECOVERY In case your vehicle is stolen
during a trip and Unlim We also offer support services exclusively abroad, such as: MEDICAL AND HOSPITAL ASSISTENCE In the event a beneficiary has an accident or sudden illness on a trip during the term of this Agreement, GEA will manage and cover the costs of necessary medical services. Three events a year, for a maximum of $ 5,000 per event. The exceeding event should be covered by the cardholder at his own expense. Cost excluded from service:
prostheses, contact lenses, hearing aids, dentures, cosmetic surgery, regular
or routine health checks ("check up"), as well as hosp REPATRIATION IN THE EVENT OF CARDHOLDER DEATH If you die during the trip, GEA
will manage and cover the cost of land or air transportation, or any other
transportation means chosen by your family to place of permanent residence. This
service excludes custom agency fees or equivalent perm For a maximum of $ 2,000. The exceeding event should be paid by the cardholder at his own expense. DENTAL CARE If you or a beneficiary suffers acute problems requiring urgent dental treatment, GEA will manage and cover the costs of such services. Three events a year, for a maximum of $ 300 per event. The exceeding event should be covered by the cardholder at his own expense. PRE-TRIP INFORMATION At the request of the beneficiary, GEA will provide the following information: a) Requirements for vaccines and visas from foreign countries. GEA will simply inform the required data as stated in the manual above and seek to be aware of current changes in visa and vaccination requirements to provide the latest information. b) Addresses and telephone numbers of the BANCO DE COSTA RICA branches as has been indicated by the bank. c) Addresses and telephone numbers of Costa Rican embassies and consulates worldwide, when and where available. However, GEA shall not be liable if the information provided is not accurate, complete or valid. Unlim TRIP RETURN FOR MEDICAL EMERGENCY In the event you experience any
medical emergency during a trip, GEA will manage and cover the cost of land,
air or any other transportation means chosen by you to your place of
residence in Three events a year, for a maximum of $ 1,000 per event. The exceeding event should be covered by the cardholder at his own expense. HOTEL FOR CONVALESCENCE GEA will manage and cover the
cost corresponding to a prolonged stay in a hotel chosen by you, immediately
after being discharged from the hosp Three events a year, $ 150 per day, maximum 10 days. If there is a surplus, customer must pay at his own expense. COMMUNICATION OF URGENT MESSAGES GEA will communicate upon request of the beneficiary, urgent messages as a consequence of situation of emergency abroad. Unlimited events per year, or
cost lim REFERENCE
AND COORDINATION SERVICES (Exclusive to the REFERENCE AND COORDINATION Florist When you need to deliver or buy
flowers for a special occasion, GEA will provide information and coordinate
the delivery through partner florists and suppliers. We will provide this
service only in Elsewhere in the country, GEA will strive to assist you in contacting a florist as quickly as possible. In this case, customer must pay for costs incurred. Unlimited events per year, or
cost lim REFERENCE AND COORDINATION OF LOCKSMITHS If requested, GEA will provide
updated information on the locksm GEA should not have liabil However, expenses as a consequence of latchkey repair or key makings must be paid by customer. Unlim REFERENCE AND COORDINATION OF RESTAURANTS GEA will provide updated information on the required specialty restaurants, close to the location you requested, and book them for you. GEA will provide the service indicated
in the preceding paragraph only on the major province cap Elsewhere in the country, GEA
will strive to help you find a restaurant w GEA shall not be liable
whatsoever in connection w Unlim REFERENCE AND COORDINATION OF CULTURAL CENTERS Upon customer request GEA will
provide updated information on cultural facil GEA will provide service
indicated in the preceding paragraph only in the major province cap In the other c In any case, the costs incurred in these centers should be covered by cardholder. The service provided herein will be provided for both plans. Unlimited events per year, or
cost lim AIRLINES REFERENCE AND COORDINATION Upon request, GEA will provide updated information on airlines such as arrivals and departures schedules, as well as reservations. Through GEA, you can also manage the purchase of tickets for both domestic and international flights. GEA shall not be liable
whatsoever in connection w In any case, the cardholder should cover the cost the air tickets purchased, Unlim CASE OF EMERGENCY The following assistance s A) Cardholder or the cardholder driver's willful misconduct, proven by the staff of GEA. B) Extraordinary phenomena such as floods, earthquakes, volcanic eruptions, hurricanes, storms, and so on. C) Acts and actions of man, as a consequence of terrorism, war, guerrilla warfare, vandalism, riot or uproar, and so on. D) Acts and actions of armed forces, or police force. E) Radioactive nuclear energy. F) Diseases or injuries resulting
from chronic cond G) Ingestion of drugs, toxic
substances, narcotics or drugs w H) Mental Illness. I) The acquis J) Practice of compet K) Failure to comply w L) Lack of cooperation by the
cardholder to the recovery of the bond exhib GEA notify the BANK OF COSTA RICA
on inappropriate services for the reasons given above, to verify if this
allows the provision of qual EXCLUSIONS A) The events occurred during vacation or trips carried out by beneficiaries against the prescription of the doctor or for trips longer than sixty (60) calendar days are not entitled to the Helpdesk/Support Services. B)
B) The
following vehicles are excluded from the provision of these services:
vehicles of 3.5 tons of capac C) When the car has been smuggled into the country. D) D) If the beneficiary does not provide accurate and timely information which does not permit to adequately respond to the issue. E) E) When the beneficiary does not identify himself as a BANCO DE COSTA RICA cardholder. F)
F) If the
beneficiary fails to comply w WHAT ARE YOUR OBLIGATIONS AS CARDHOLDER? In order for you to enjoy the services included, you must meet the following requirements: A)
Avoid making expend B)
Provide timely notice of a chance on the permanent residence to the Banco de Costa. It is understood that if you settle down
your permanent residence in a place other than the terr C) Identify yourself as a cardholder to GEA clerks or to people hired by the company to provide services referred to in this document. WHAT IS THE PROCESS YOU SHOULD FOLLOW TO REQUEST OUR SERVICE? If you require the services, please proceed as follows: A) Whenever you require the services, you will contact GEA at 2211-6333. B) You shall provide the GEA staff member who answers the call all the necessary information to identify you as a cardholder, as well as other necessary data to provide the service requested, such as your exact location, your telephone number, description the problem and the type of help required and the vehicle registration number. It is understood that GEA staff will only provide the services included in this agreement to the people listed as a cardholder on the latest list of members of the Helpdesk/Assistance Service Program. Please
note that the service related to the cardholder vehicles will be provided
only when requested by any cardholder ent C) Once accomplished all the
requirements, GEA will provide the requested services to cardholder ent If
you fail to comply adequately w As
an only exception relation to the MEDICAL LAND TRANSPORTATION SERVICE in cases
of absolute and proven urgency or your inabil SUBROGATION GEA shall be subrogated to the extent of the cost of
services provided and the amounts paid to you by such a company in connection
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Customer Service phone 2211-6333 |