Service Comptrollership

Customer satisfaction for services rendered at the Bank is our main goal.

General Objective

As a joint assignment with customers, Services Comptrollership is an organ which promotes continuous improvement regarding public services rendered by  Banco de Costa Rica

Tasks

Comptrollership main tasks are:

·        Checking that Bank functions based on efficient communication mechanisms and procedures for customers and users.

·        Prompt corrective actions for claims and suggestions submitted by users and procurement of immediate solutions to problems.

Contact Information:
Office Location: Main Building First Floor, in front of the Chapel
Schedule: Monday through Friday 8:30 a.m. to 3:00 p.m.
Telephone: (506) 2287-9190.
Customer Service Center: (506) 2284-6600 (24 x 7).
E-mail: ContraloriaDeServicios@bancobcr.com